Our service can exist only if our customers can be sure that their data is safe. Thus, privacy is of the highest priority for us. We will explain in more detail how MP4 to MP3 handles your data.
MP4 to MP3 is maintained by Sam, Inc. As a data controller, MP4 to MP3 is bound by the requirements of the General Data Protection Regulation (GDPR). If you do not agree to our Privacy Policy and the other terms stated below, please do not use our services and let us know about your concerns. We reserve the right to change our Privacy Policy and other terms stated below at any time. If we make changes, we’ll clearly indicate them at the top of this page with the date of modification.
We collect only the minimum amount of necessary data. If you register, buy, or subscribe to our services, we need to collect more data about you. We do not collect any data from your converting files.
By visiting our website and/or using our API, your IP address will be logged, along with the HTTP referrer, the user agent, and the dates of access (log data).
We do not read or collect file content, metadata, or other data from your converting files. We do not collect only the number of converted files, the number of errors, or the total file size of all your conversions.
We do not collect your email address, your chosen username, and your profile photo. If you use our contact form, we collect your email address and your name.
If you decide to buy a package or subscribe, we need to additionally collect your full name, physical address, company name, and VAT ID. We do not collect your credit card data. All financial transactions are handled through our payment provider, Stripe. Before providing any personal data to Stripe, please make sure that you have read their privacy policies.
We use your personal data only to provide our service. We do not create profiles or stuff like that.
We log your IP address to prevent abuse of our service and for broad demographic analysis. We do not link this information to any personally identifiable information.
If you provide an email address, we use it to communicate with you according to your notification settings.
If you buy a package or subscribe to our services, your name, company, and address will be used to create your invoice and to prevent fraud. Your VAT ID may be used to see if you are exempt from paying VAT.
We do not look at your files, and we do not make any copies.
In the course of providing the service, your files are never transferred to or temporarily stored on MP4 to MP3’s servers. We do not read, look into, or mine any data from your files or their metadata, and we do not make any copies of them. All file processing is done by machine; there is no human interaction with your files.
We do not share your files. We do need to share some of your personal data to provide you with services.
Your files will not be given out or sold to anyone. Assuming you did not provide the download link, no one will ever have access to your converting or converted files.
Also, your username, email, and profile photo, or other account data, will not be shared with anyone.
If you buy a package or if you subscribe, we need to send your name and your address to our payment provider, Stripe, which is based in the United States. This is necessary to process your payment and to prevent fraud. Before providing any personal data to Stripe, please make sure that you have read their privacy policies.
If you use the contact form or if you email us, we will send your name, email address, and message to our ticket system, Freshdesk. Freshdesk is based in the United States.
We do a lot to protect your data and make our service as secure as possible.
We are committed to protecting your personal data and your files. MP4 to MP3 takes all necessary measures to keep your personal information and your files private and secure. The MP4 to MP3 staff is trained to properly handle your data. All third-party employees who have access to your personal information have signed data processing agreements.
MP4 to MP3 maintains a secure IT environment, and all security measures are constantly adjusted to technical progress. All transfers from and to MP4 to MP3 are SSL encrypted. All MP4 to MP3 servers are located around the world and are equipped with appropriate measures to prevent unauthorized access (i.e., hacking). To explain our security measurements in detail would be too lengthy for this page; if you want more details about our security practices, feel free to contact us.
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